Privacy Policy

At Aeris Clinic Pty Ltd (Aeris Clinic), we respect your right to privacy and are committed to protecting your personal information. We handle your personal information in accordance with the Australian Privacy Principles (APPs) as per the Privacy Act 1988 (Cth) and other applicable privacy and health records laws (e.g., Health Records Act 2001 (Vic)).

This Privacy Policy applies to personal information (as defined by the Act) and describes how Aeris Clinic collects, uses, discloses, and stores your personal information. This Privacy Policy may be amended, and updated versions will be posted on our website. Please check periodically for changes.

What is Personal Information?

Personal information includes information or an opinion about an identified individual, or an individual who is reasonably identifiable. Examples include name, address, telephone number, email address, and occupation. Health information is considered sensitive information.

What Personal Information Do We Collect?

We collect personal information necessary for business operations, services, or understanding our audiences. This includes:

• Name, email, address, telephone number
• Age or date of birth
• Gender
• Healthcare provider details (name, contact, AHPRA number)
• Health and medical information (history, symptoms, treatments, lifestyle, family medical history)

How Do We Collect Personal Information?

We collect personal information directly unless impractical, and sensitive information with consent. Methods include:

• Online forms, email, phone
• Website and social media usage
• Surveys, questionnaires, trials
• Referrals from guardians, doctors, specialists
• Partnerships with pharmacies, health funds, government agencies

Use of Cookies and Analytics

We use web server logs, IP addresses, cookies, and web beacons for site analysis and performance. You can manage cookie settings in your browser, but some site features may be affected.

External Sites

Links to third-party websites are not governed by our Privacy Policy. Check their policies.

How Do We Use Your Personal Information?

We use personal information to respond to requests, provide services, update details, meet legal obligations, conduct research, and direct marketing (with opt-out available).

When Do We Disclose Your Personal Information?

Personal information is disclosed for specified purposes to staff, advisors, service providers, and authorities. We may share aggregated or de-identified data for research and development.

Overseas Disclosure

We disclose information to overseas recipients with reasonable steps to ensure compliance with Australian privacy laws.

Direct Communications

We send medical information, research, and service updates via mail, SMS, or email. Opt-out anytime.

Access and Correction of Your Personal Information

You can request access or correction of your personal information. We may refuse access where permitted by law, providing reasons.

How Do We Hold and Protect Your Personal Information?

We secure personal information against misuse, loss, unauthorized access, and disclosure. Stored electronically or in hard copy, using encrypted data storage.

Complaints and Concerns

Contact the Privacy Officer regarding personal information concerns. If unsatisfied, contact the Australian Information Commissioner.

Contact Details

Aeris Clinic Pty Ltd
Attn: Privacy Officer
PO BOX 676
Gladesville NSW 1675
Email: info@aerisclinic.au